Cancellation & Refund Policy

Payment

All sessions and containers must be paid in full prior to scheduling unless otherwise agreed upon in writing. Payment reserves your dedicated session or container space.

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Refunds

Because each session and container reserves dedicated time and space:

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• Single sessions (First Exhale) are non-refundable once completed.
• Containers are non-refundable after the first session.

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For containers: If after the first session either party determines the container is not the right fit, the remaining balance will be refunded minus the cost of the first session.

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Rescheduling & Cancellations

If you need to cancel or reschedule, at least 24 hours’ notice must be provided using the link in your confirmation email. One grace reschedule is offered per purchased offering (single session or container) for unexpected circumstances. Additional cancellations made with less than 24 hours’ notice, missed sessions, or no-shows will be considered used sessions and are non-refundable.

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Late Arrivals

Sessions begin and end at the scheduled time. If you arrive late, the session will still conclude at the originally scheduled end time.

If you are more than 15 minutes late without communication, the session will be considered missed.

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Container Timeframes

• 4-session containers must be completed within 8 weeks.
• 6-session containers must be completed within 12 weeks.

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Unused sessions beyond this timeframe may expire unless otherwise agreed upon in writing.

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This policy exists to protect the integrity of our work together and to honor the time and energy reserved for each client.